Guest Services Manager

Job Description:

GUEST SERVICES MANAGER

            Royal Caribbean Cruises, Ltd., one of the fastest growing cruise lines, helps millions of guests create exciting and fun vacations every year!  With the largest ships in the in the industry and award-winning guest service, it’s no wonder why people cruise with Royal Caribbean!  Our talented shipboard staff ensures our guests have a memorable cruising experience!

            As the ship’s driving advocate for delivering outstanding guest service and exceeding their expectations, the Guest Services Manager plays a crucial role in growing Royal Caribbean’s success!  By managing the ship’s Guest Services division, some day-to-day activities include; creating methods to achieve absolute guest satisfaction, motivating a talented international team to excel in delivering industry-leading guest service, and training and mentoring employees for promotion and career advancement!  

The Guest Services Manager creates and implements fresh and innovative methods to promote Royal Caribbean’s core values & standards, which include treating our guests and employees as family!  As member of the Executive Committee, the decision-making committee onboard the ship, the Guest Services Manager plays a crucial role in directing the performance of the ship!  With an international guest services team, the Guest Services Manager helps Royal Caribbean in growing to become the #1 travel destination!

Minimum requirements

·        2 years guest-related experience in hospitality (Hotel, restaurant, ship)

·        High school degree or equivalent

·        Strong customer-service attitude

If you strive to be the best in your field, if you want something ‘more’, and if you want to work with the BEST, then choose the ‘Best Overall Cruise Line’ named by Travel Weekly, as your employer of choice.  Working for the most original cruise line is just one of the benefits Guest Services Managers receive.  They also receive;

·        meals,

·        private cabin,

·        4 months of vacation per year,

·        up to 40% of your total salary in an annual bonus,

·        and so much more! 

            So what’s stopping YOU?  GET OUT THERE and APPLY TODAY!

This position is located onboard one of our vessels.

All International applicants must have the ability to obtain a C1D Visa

Shipboard employees must be able to frequently lift and/or move up to 50 pounds without aid

Foreign language skills are preferred, but not required